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Queue Management

Streamline patient flow seamlessly from arrival to consultation with smart queue tracking and real-time visibility. Patients can easily see their position in line, reducing anxiety and uncertainty while avoiding overcrowding at waiting areas. Departments stay organized with balanced queues, allowing doctors to focus on care instead of managing flow. With automated updates, clear display boards, and priority handling, the system ensures a smooth, transparent, and hassle-free experience for both patients and staff.
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Smart Token Generation

Tokens can be issued through multiple channels such as reception counters, self-service kiosks, or online pre-check-in. The system automatically assigns tokens to the appropriate doctor or department based on the patient’s needs and priority category (e.g., elderly, children, or emergency cases).

Department-Wise Queues

Each department or doctor can maintain its own independent queue, allowing for clear separation and organization. Advanced rules manage no-shows, re-routing of patients if a doctor becomes unavailable, and adjustments for doctor breaks or extended consultations.

Real-Time Updates

Patients and staff have continuous visibility into the live queue status. Information such as current serving number, queue length, and estimated wait time is updated in real time and displayed on digital dashboards, mobile apps, or hospital kiosks. This helps patients plan their time better and reduces frustration caused by uncertainty.

Display Board Integration

Large display boards placed in waiting areas show “Now Serving” information along with multilingual audio/visual announcements. The system also provides dedicated space for hospitals to run health awareness tips, wellness campaigns, or promotional advertisements, turning the waiting period into an engaging experience.

Priority & SLA Rules

The system allows hospitals to define priority levels and service-level agreements (SLAs). For example, emergency patients can be auto-fast-tracked, while routine visits follow standard order. Hospitals can also configure maximum wait times for certain categories to ensure timely service and better compliance with healthcare standards.

Notifications

Patients receive SMS or WhatsApp notifications about their token status, upcoming turn, or delays in scheduling. These alerts reduce crowding in waiting areas, as patients can step away and return when it’s almost their turn. It also decreases the likelihood of missed consultations and no-shows.

Analytics & Reports

Comprehensive reports and dashboards provide insights into patient flow, peak-hour trends, average wait and service times, doctor efficiency, and no-show rates. Hospitals can use this data to optimize staffing, adjust schedules, and continuously improve patient experience while increasing overall operational efficiency.

Why KnockDok

Reliable Support & Training

We provide continuous assistance and hands-on training to ensure your team is confident and fully supported at every stage.

End-to-End Integration

Seamlessly connect with your existing systems, eliminating silos and ensuring smooth, uninterrupted workflows.

User-Centric Design

Built with your team in mind — intuitive, simple, and efficient for effortless adoption.

Data Security & Access Control

Your data is protected with enterprise-grade security, role-based access, and compliance standards.

Customizable to Your Workflow

Tailor the platform to match your unique processes — flexibility that adapts to you, not the other way around.

Live Notifications (SMS, Email, WhatsApp)

Stay informed in real time with instant alerts and communication across multiple channels.

Analytics Reports & Dashboards

Make smarter decisions with real-time insights, customized reports, and interactive dashboards.

our Feature in EMR

"An outpatient’s journey begins with a token or appointment, and ends with healing in mind

From registration to consultation, tests, pharmacy, and billing – every step is a path toward care without an overnight stay.

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What Makes It Unique

Making Queue Management care faster, safer, and more convenient.

Queue Management in KnokDok ensures a smooth and transparent patient journey by streamlining arrivals, token generation, and doctor-wise queues on a unified platform. With real-time updates, display board integration, and smart notifications, patients stay informed and relaxed, while hospitals reduce overcrowding, optimize staff efficiency, and deliver a more organized care experience.

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